This policy explains how we collect, use and protect personal information on Localnee — including the messages businesses send and receive through their own connected WhatsApp and email accounts.
At Localnee, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide while using our AI-powered business automation platform.
We collect information you provide directly, such as when you register, create a business page, use AI services, or participate in referral and affiliate programs. We may also collect technical data automatically, such as IP addresses, device information, and usage statistics.
Your information is used to provide and improve Localnee services, process payments, manage your business pages, offer AI-driven automation tools, support customer inquiries, and communicate updates about your account or our platform.
We do not sell your personal information. We may share limited information with trusted third-party service providers necessary to operate the platform, process payments, or provide analytics. Affiliate and referral programs may involve sharing your public username or referral link with others as part of the program.
Localnee Connect lets a business bring its customer conversations into one place. A business connects its own WhatsApp Business account and its own email account to Localnee; we then send and receive messages on that business's behalf, through those accounts. To do this we process the message content, the sender's and recipient's phone number or email address, timestamps, and delivery status. We use this only to show the business its own conversations, deliver its replies, and report what was sent.
For messages between a business and its customers, the business decides who it contacts and what it says. Localnee acts on that business's instructions as a service provider, and the business is responsible for having a lawful basis to contact its customers. For the Localnee account itself — registration, billing, and the platform we provide — Localnee is responsible for the data we hold.
A business may add contacts by hand or import them from a CSV file. Those contacts belong to that business and are visible only to it. By uploading them, the business confirms it has the right to hold those details and to contact those people. We do not add uploaded contacts to any shared directory, do not use one business's contacts for another business, and do not sell or rent contact data to anyone.
To deliver a WhatsApp message we pass the recipient's phone number and the message content to Meta Platforms, which operates the WhatsApp Business Platform; their handling of that data is governed by Meta's own terms and privacy policy. Email is delivered through our email provider in the same way. We share only what is needed to deliver the message.
Anyone receiving marketing messages from a business through Localnee can stop them by replying STOP on WhatsApp, using the unsubscribe link in an email, or contacting the business directly. We honour opt-outs across the channel they were made on, and a business cannot override them. Marketing messages are only sent to people who have agreed to receive them.
Conversations and contacts are kept for as long as the business keeps its Localnee account, so it can see its own history. A business can delete individual contacts or conversations at any time from its dashboard. When an account is closed, we delete or anonymise its data within 90 days, except where we must keep records for tax or legal reasons.
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. While we strive to safeguard your data, no method of transmission over the Internet or electronic storage is 100% secure.
You can access, update, or delete your personal information through your account settings. You may also contact us to request modifications or to opt out of certain communications, and you can ask us to delete your data entirely by writing to support@localnee.com — we respond within 30 days. If you received a message from a business through Localnee and want your details removed, contact that business or write to us and we will pass the request on. We respect your privacy rights under applicable laws, including India's Digital Personal Data Protection Act.
Localnee may use cookies and similar technologies to enhance user experience, track usage patterns, and provide personalized services. You can manage cookie preferences through your browser settings.
Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
We may update this Privacy Policy from time to time. Changes will be posted on this page with the 'Last Updated' date. We encourage you to review the policy periodically.
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at support@localnee.com or call +91 7636896791.
Thank you for trusting Localnee. We are committed to keeping your data secure while empowering you to grow your business smarter.
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